SHIPPING

Shipping & Returns Policy

📦 Order Processing

  • Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
  • Processing may take longer during peak periods or if incorrect information is provided.

Note: All U.S. shipping addresses are verified through the USPS. Please ensure your address is accurate at checkout. If unsure, you can confirm your address at www.usps.com.
This does not apply to international orders.

🚚 Shipping Schedule

  • We ship Monday through Friday (no weekends or U.S. holidays).
  • Shipping time estimates do not include weekends or holidays.
  • Once your order is processed, shipping times depend on the method you choose at checkout.

Disclaimer: While we work hard to ship promptly, Audifort is not responsible for delays caused by USPS or other carriers.

🇺🇸 Domestic Shipping

  • Standard delivery times are estimates and may vary depending on your location and selected shipping method.
  • We are not liable for delays due to:
    • Weather
    • Carrier issues
    • Labor strikes or natural events
    • Customs

🌍 International Shipping

  • Most international orders arrive in 4–6 weeks; however, rare delays of 8–12 weeks may occur due to customs.
  • Audifort is not responsible for delays caused by customs clearance processes.
  • Shipping to certain countries may incur additional fees due to location or regulations.

📦 Lost, Delayed, or Refused Packages

  • If a package is refused, the original shipping cost will be deducted from your refund once we receive and inspect the item.
  • If your tracking number shows the item was delivered but you did not receive it, please contact USPS or the carrier directly.
  • We use UPS for most deliveries, but we cannot guarantee replacement for lost or stolen packages.

Note: Audifort is not responsible for packages marked “Delivered” by the carrier.

❌ Order Cancellation

  • Orders can be canceled within 24 hours of purchase by contacting us directly.
  • After 24 hours, if your order has already been processed or shipped, we cannot cancel it.
  • If your order has shipped, you may:
    • Return it with tracking information at your expense
    • Refuse the package and notify us immediately

📬 Address Errors

  • Please make sure your shipping address is correct before submitting your order.
  • If an incorrect address was used and the package is returned to us, we will contact you for a reship or issue a refund minus shipping costs.
  • We are not responsible for incorrect addresses submitted during checkout.

🔁 Returns & Refunds

To receive a full refund, you must:

  1. Return all bottles (used, unopened, or partially used), including any bonus or free bottles.
  2. Ship the return within 60 days of the purchase date.
  3. Include a note with:
    • Your Order ID
    • Full Name and Address
    • Original packaging slip (if available)
    • Email and Phone Number
  4. Ship the package via USPS with tracking to:

Return Address:
Audifort
382 NE 191st St PMP 82029
Miami, FL 33179, USA

Note: Incomplete returns (missing bottles or unclear order details) will only be eligible for a partial refund.

  • Refunds are issued within 3–5 business days of return approval.
  • You are responsible for return shipping costs.

📝 Final Notes

If you have any questions, please contact us through audifort.com or email support@audifort.com.

By placing an order on our website, you agree to this Shipping & Returns Policy and our full Terms & Conditions.

Audifort Ear Health
Audifort Ear Health